JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING
· He found that customer satisfaction is significantly and positively related with customer loyalty and customer satisfaction is an important mediator between service quality and customer loyalty. In the last of the study he have discussed that banking service providers should follow right course of action to win customer satisfaction by providing better service Estimated Reading Time: 10 mins Customer satisfaction at banking industry. The second chapter discusses the literal review. Related work and theories of different authors is discussed to explain the purpose and to answer the research problems of the study case. The review focuses on the overview of the concept of quality, concept of service, service quality, service quality Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and Estimated Reading Time: 7 mins
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Customer satisfaction at banking industry. The second chapter discusses the literal review. Related work and theories of different authors is discussed to explain the purpose and to answer the research problems of the study case. The review focuses on the overview of the concept of quality, concept of service, service quality, service quality Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and Estimated Reading Time: 7 mins The literature review prepared for this study on service quality and satisfaction of customers in all banks (both public and private) situated in India reflects the findings of various professionals based on their studies. In order to retain the valued customer, it required to enhance the customer satisfaction [ 42 ]
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Customer satisfaction is one of the most important factors in business. When it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. (Zopounidis, , ) This is the reason why banks listen to customer requirements and complains Empirical results reveal that Cutomer satisfaction in the banking sector depends on good and firm relations, building trust between customers and Estimated Reading Time: 7 mins The literature review prepared for this study on service quality and satisfaction of customers in all banks (both public and private) situated in India reflects the findings of various professionals based on their studies. In order to retain the valued customer, it required to enhance the customer satisfaction [ 42 ]
INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION
Customer satisfaction at banking industry. The second chapter discusses the literal review. Related work and theories of different authors is discussed to explain the purpose and to answer the research problems of the study case. The review focuses on the overview of the concept of quality, concept of service, service quality, service quality Customer satisfaction is one of the most important factors in business. When it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. (Zopounidis, , ) This is the reason why banks listen to customer requirements and complains The literature review prepared for this study on service quality and satisfaction of customers in all banks (both public and private) situated in India reflects the findings of various professionals based on their studies. In order to retain the valued customer, it required to enhance the customer satisfaction [ 42 ]
Customer satisfaction is one of the most important factors in business. When it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. (Zopounidis, , ) This is the reason why banks listen to customer requirements and complains Article 2 E-banking Functionality and Outcomes of Customer Satisfaction: An Empirical Investigation Purpose The purpose of this paper is to explore the adoption of e-banking functionality and investigates the impact of ebanking on the outcomes of customer satisfaction namely, loyalty and positive WOM within the Jordanian Commercial Banks The literature review prepared for this study on service quality and satisfaction of customers in all banks (both public and private) situated in India reflects the findings of various professionals based on their studies. In order to retain the valued customer, it required to enhance the customer satisfaction [ 42 ]
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